The StarMint
Star Chart Coffee Mug (UK)
Star Chart Coffee Mug (UK)
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FAQS
Your Gateway to Understanding Starmint: Answers to Frequently Asked Questions
How does it work?
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Choose a star from our star map and assign it a unique name. We'll certify your star and turn it into a unique Non-Fungible Token (NFT) minted on the blockchain, providing you with proof of ownership. With each star named, we donate to Space Prize, gifting telescopes to classrooms.
How long does shipping take?
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Digital items are delivered instantly after checkout. Physical gift products are processed within 1-2 business days and standard shipping timelines apply based on destination.
What is the return policy?
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If your order arrives damaged or incorrect, contact support within 7 days and we will make it right. Personalized digital star records are non-returnable once issued.
How does the nft process work?
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After a successful purchase, your star details are processed and minted as a blockchain record tied to your account. You can review your star details later in Your Stars.
What is your customer support?
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Our support team is available by email at info@thestarmint.com. We aim to respond within 1-2 business days for order and account requests.
How long does the whole process take?
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Most customers can complete star selection, personalization, and checkout in just a few minutes. Minting and account sync can take a short additional processing window.
All profits go to our charity, dedicated to donating telescopes for every classroom.